The Recovery Connections Program was developed by community mental health organizations and hospitals to specifically address priorities identified by people who had used hospital services for mental health and/or substance use reasons as well as their family members. We spoke to 250 clients, family members and hospital staff in the winter of 2012 and developed the Recovery Connections program, as well as the call-back service available to people post-hospital discharge.
Our work is consistent with findings from a literature scan conducted by the Centre for Addictions and Mental Health for the consultation project. In particular, implementation of peer support in hospital settings was recognized as an initiative that decreased repeat use of hospital services (in addition to significantly improving people’s quality of life and recovery).
In addition, the “Health Information Sheet” and Emergency Department discharge checklist were developed for use by patients and families accessing hospital services, and these have been implemented in the Emergency at the Montfort.