PSO is excited to launch a telephone peer support service starting Friday, March 20th at noon! PSO’s Peer Support Line allows PSO members and people in hospital to access telephone peer support seven days a week from 12pm-6pm.
If you wish to receive peer support, you may call 613-567-4379 between 12-6 and follow the automated directions. A PSO staff member will act as an intake person to collect your name, phone number, and set up a call-back from a peer support worker.
Please keep in mind that the peer support worker is likely to call from an unknown or blocked number. If you’re not able to answer, we will call the next person on the list and try back again afterwards. If we still cannot reach you, you will need to call back and request to be put back on the list.
We’re a small team and wish to support as many people as we can, so we will be limiting call length and frequency to 30 minutes, once per day. Priority will be given to those who are calling for the first time. Unfortunately, we do not have the resources to accommodate matching callers with specific peer support workers, nor can we offer follow-up calls.
Peer support is available but we are not a crisis line. Individuals in crisis would be better off calling the crisis line or distress centre and will be directed to these resources by PSO staff.
PSO’s telephone peer support is confidential, however, some information will be collected for call-back and will be shared only with staff. All contact information will be kept until regular work resumes, at which point identifying information will be deleted.
If you are currently in contact with a Peer Support Worker, you are welcome to continue reaching out by email or phone. Family supporters are encouraged to connect with a member of the Family Peer Support team directly; Sean at 613-567-4379 ext.221 or email@example.com; Beata 613-567-4379 ext.123 or firstname.lastname@example.org
Thank you for your patience and understanding as we pilot this brand new service! We’re committed to providing as much support as we can during this challenging time.
Feedback, comments, or complaints may be sent to email@example.com or a voicemail left on the main reception line during off-hours.